FAQ

2. Do I have to pay upfront for my booking?

When making a booking for general games we require a 50% non refundable deposit with the remaining balance paid on the day when you arrive. If you are booking for a Party Package then you will be charged a £50 non refundable deposit . We require your final numbers the night before your party. You then pay your outstanding balance when you arrive on the day, for the numbers you have booked.

3. How long is the playing time?

Laser Quest sessions last for 20-25 minutes, this include the briefing, kitting up and the game time. The playing time is 15 minutes.

4. What is the minimum age for Laser Quest?

The minimum age for people to play Laser Quest is seven, this is due to the nature of the game and the size of the equipment.

5. What if I want a party at Laser Quest for a seventh birthday?

We understand that in this case there may be some six year olds invited to the party, but as long as they are nearly seven and will be able to wear the equipment, then they should be OK to play.

6. What if I turn up with more people on the day?

When you book we only reserve the number of spaces you pay for so we cannot guarantee to fit in additional players. We would advise for you to contact us straight away if you wish to increase your numbers so we can check availability as games may already be fully booked.

7. How does the Ultimate Party Package work?

The Ultimate Party lasts for one and a half hours from the start time, we ask you to arrive 15 minutes earlier, just so we can get everybody booked in and ready to start on time. The package consists of  one session of Laser Quest which lasts 20 – 25 minutes (Game time is 15 Minutes), once they have completed the game they will receive personalised scorecards, they will then move over to the Interactive wall where they will get two climbs each, which will take around 20-30 minutes and then they will go in to our party zone where they will get freshly made Margherita Pizzas (One between two), ice-cream and unlimited squash.

8. Do you offer anything other than Pizza?

No unfortunately we only offer pizza.  However you can bring additional food on the day.

9. If I book a party package do I get exclusive use of the Laser Quest?

The Laser Quest arena holds up to 32 people at a time, what ever number you book for the rest of the spaces will get sold to the general public. The only way of getting exclusive use of the arena is by paying for all 32 spaces.

10. What happens when we get there? How does it work?

When you arrive you need to register at reception: every player must choose a Laser Quest game name which can be anything up to ten letters. When the game is ready to commence everybody in the game will be issued a game tag which will be programmed with your name. You will then enter through the blast doors, where you will watch a briefing video, which will explain how the game works and most importantly the safety rules. You will then enter the vesting room where you will get kitted up with the latest equipment. There will be staff members there to help you and they will also give you a final briefing before the game commences!

11. Is there a viewing area?

There is no viewing area for Laser Quest but we do have trained marshalls supervising the whole game, there is no upper age limit to Laser Quest so adults can join in, for people who are not playing you are welcome to wait in the reception area, sessions of Laser Quest last for 20-25 minutes.

12. When is the best time to come on the weekend?

We are extremely busy on a weekend, we recommend you come as early as possible. Our first game begins at 10am on Saturday and Sunday, the later on in the day you come the busier we get, so do expect a wait if you haven’t already booked.

13. Can i leave my children and come back for them?

As long as the players are seven years or above they can play, it is up to the adults if they play as well to supervise the children. We do have marshalls supervising the running of the game but are not in charge of looking after anybody in the game.